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Are you content with the performance of your retail team? If I ask this question from you, I know most business owners will probably say their team is not using its full potential and there is a scope of improvement. I am fully satisfied with what my team is doing. They are doing their level best. This answer is quite difficult to expect from any businessperson.
If you also assume your team is not doing its level best and it can do better than what it is doing now, my suggestion to you is don’t be rude with them, but look for the best resources that can help your team improve its performance. If you become rude to your team and start scolding for everything you are unsatisfied, a kind of negativity will spread in the team. People will start looking for other option and so will become less loyal to you. You may say you will hire other team but how can you be sure the other team will be able to meet your expectations. So, be positive and look for ways that can help you get maximum output from your present team without saying any single words to them.
Do you know any such resources that can help your retail team in improving its performance? If you are unfamiliar with any such resource, you need not worry because I am going to introduce you with one such resource here. That resource is POS system or Point of Sale system.
Point of Sale system! What is this and how can this help you accomplish your goal? Investopedia says, “A point of sale (POS) is the place where sales are made. On a macro level, a POS may be a mall, a market or a city. On a micro level, retailers consider a POS to be the area where a customer completes a transaction, such as a checkout counter. It is also known as a point of purchase.” This is a versatile product that can do many things for you. With this one machine, you can better several things in your organization.
Now, let’s face it how this can help you improve the performance of your people.
POS system improves the process–
The POS system improves the capability of person using this machine. The machine does fast calculations. A calculation that you team member will do in several minutes, the machine will do just in a few seconds. You simply need to bring every item before the scanner and the scanner will prepare the bill with all required calculations. So, in time that one member generally deals with one client in the same time, he would be able to deal with several clients.
You can fix everyone’s accountability–
You can expect the best results from every individual until you define his role in the organization and fix his accountability for the job he is doing. This system allows you to create their account. So, create every individual’s account and have everyone all log into their accounts. This way, their all transactions will be recorded. Attach the cash drawer to the system so that cash drawer opens only when a transaction is fully done.
You can keep a tab on the presence of your employees in the store–
How often do your employees leave their counter? The POS system allows you to keep a tab on this as well. Therefore, if you notice something wrong, you can immediately question the related employee and warn him to improve his behavior. Thus, people will have a fear in their heart that they are being monitored so they will avoid doing any such thing that can put their job at risk.
You can count the overtime hours of your team members-
If you have one or two people in your team then it is alright, but if there are several people in your organization then you may face difficulty in keeping the records of overtime done by your people. What is more, since this machine speeds up the process so your team may complete every task in time, and the hours of overtime will quite reduce. So, you will save whole or a lot of the money that you have been paying to your team for their overtime.
You can control data access-
You cannot trust every individual in your organization. You cannot allow everybody to have access to important data. POS system allows you to have a control on the access of the data by your people. This allows you to decide who can access what. Thus, you do away with the fear of data stealing. This control on the data access will eliminate the fear of those employees who are sitting on responsible posts, as they will know no one except those they want can access their data.
These are just some benefits of the POS system that I have tried to describe you in very brief. When you reach a POS system seller, he will describe you everything in detail and convince you to include this to your retail store.
Andrew is an expert content developer who has written about the products of the diverse industries. He has written this blog to help the retailers to improve the performance of their employees and enjoy better results from the same team.